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It's never a good sign when you see a happy-go-lucky husband and a grimacing elderly wife walk up to your front desk station. As the first face any customer sees when they walk into your establishment, you are tasked with interacting (faux-niceties and all) with the couple, hoping that the interaction goes no further than the run-of-the-mill hotel check-in. Sometimes, you aren't so lucky. It's not unusual to deal with Karens every so often, especially when working in the hospitality sector. If a Karen wants comfort, she will go to great lengths to achieve it. Even if that means berating you in front of her husband, who is likely mouthing the words “I'm so sorry” behind his entitled wife's back.
The front desk employee in this story was having a slow day turned to even slower evening. That is until an older couple walks in, half of the two being a kind veteran and the other — well — a walking grimace. She was being checked into a room at a discounted staff rate and argued when her rate could not be lowered further. The price per night was over $100 off. The husband makes a “funny”, telling her that she should stop complaining and comply. She then got over-the-top upset at the employee because their POS system did not have tap pay. Yep. After some more entitled behavior, she then called from her room to ask if the hotel had distilled water. As this is an unusual request, the employee responds and suggests stores in the surrounding area that may have distilled water in stock. After the employee realizes that he cannot win, he digresses. Even after trying to return the Karen's husband's ID card that was found in the hotel hallway, she flips out. Best course of action? Taking away her discount. Read the full story below.
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