‘Ma'am you have the lowest rate on the property this evening’: Karen customer repeatedly berates hotel employee with outrageous requests, employee claps back hard

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    "You dont have distilled water?!"
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    had a slow day today a few check ins. One of them was an older couple, an older woman with very grey hair, a mean snarky look on her face constantly, and looks like she smokes a pack of marlboro reds everyday. Along with her
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    husband a corgial nice respectful older man in a vietnam veteran hat who was full of jokes when hed talk to me. Can you guess who I had to deal with? I will let the jeaopardy music play while you lock in your answers.
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    So checking them in. She had a discounted staff rate, then tried to demand an even lower rate. Mind you her rate was $57 before tax and she didnt ask, she demanded this. So I said "Your rate is already discounted, I cant
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    do anymore. You are discounted almost $100 from the standard rate" She goes "Well youre real helpful" in a condescending manner. Husband steps in, tells her "Youre being ridiculous, our rate is fine. Give the man what he
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    needs and lets get dinner." Husband goes to unload the car, She finally inserts her card after I had to explain to her 3 different times in a clear manner that we do not have tap pay and she needs to insert her card, she goes "What kinda place is this?
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    Wont discount my rate? No tap pay?" I go "Maam you have the lowest rate on the property this evening. A rate we do not have to give you, one that can be very easily taken away at our discretion. I already nicely have
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    told you that I can not lower it anymore. I also have no control over whether or not we have tap pay. So your anger is misguided." She goes "Whats your name?" | point to the nametag on my chest
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    and pull it off to show her closer She goes "well (insert name) I will know next time I come if I see you were cancelling" I go "Thats your perrogative, just know if you do that youre getting charged for the day."
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    Husband walks back in after I give them their keys and she dead stares me for a few mins from our lounge while I clean. Her husband walks by with the cart stops and asks me if I wanna hear a joke, tells me a little dad joke
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    and says hes got thousands. I told him Im here till 11 if he wants to lay anymore on me, they leave. 30 mins or so later call rings in its their room Internally I groan bc lk whos calling already. She goes "Do you have distilled water?" |
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    go "Im sorry no I dont" gave her store suggestions nearby. She goes "Well what the distilled water, what am I , I need supposed to do?" Now by this point I do not care this lady is a I, so I just go "well maybe drive to the store?" she hangs up immediately.
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    Next my security guard walking the halls finds an ID, the husbands ID. I call the room, the call got ignored or missed idk which. Leave a message, nothing. I see them on the cameras from the side go upstairs, still nothing. So I decide maybe they dont
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    know how to check their messages, so I called again. Ignored this time. One ring. Security left since it was slow, So I go up, knock on the door and the woman lets out "You have no distilled water, now youre bothering me?!" Opens the door
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    and utters "what the do you want?" I go "Are you serious rn? You know what Im here to do? To return your husbands ID that he dropped, I have dealt with a lot of people and you are downright nasty and disrespectful. So I am
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    making a call to my manager and were terminating your discounted rate. You can speak to my manager tomorrow. You should really think about how you act towards people. I didnt have to come up here to do this, but I did so your husband could have his ID. Have a good night." She goes "Im sorry" I just ignored her.
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    Spirited_Cupcake... • 7h ago If she got the employee rate and is acting like that, I might suggest to my GM that he reached out to her's.
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    Cheesewagon20 6h ago Love the "well drive to the store then" comment. Once i was agatated and someone hit me with the "well its cheaper online" "Omgosh well you should book online then!" Sometimes snarky remarks are needed.
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    Less-Law9035 . 6h ago Your boss definitely needs to speak with her boss. Who knows how many FDAs she has terrorized over the years. You may have been the first to stand up to her and let her know her BS will not be tolerated. She definitely needed the reality check you gave her. She I around and found out.
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    cynrtst .7h ago Someone who loves to act like she's better than everyone else. I don't think it has anything to do with her age.
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    bobhand17123 • 4h ago . Please tell us where to catch your stand up act. You are frickin' hilarious. Also, Instacart? Oh wait, she might have to insert her card somewhere.
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    Wohv6 4h ago Behavior like this can be reported to the GM of the property the employee works at if you know which hotel it is
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    ExcitementRelativ... •4h ago Yeah, she forgot how to be nice. Her husband got to live with "that" 24/7 though... poor guy. Hope he does not turn to the "dark side".
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    thedudeabidesOG · 1h ago The fact that you didn't take any of her probably made her husband's day. Even if it did cost him more money. Nice work!

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